Posted in: Customer Service/Call Centre in Plymouth | Posted: |
TECHNICAL CUSTOMER SERVICE ADVISOR / EXETER
Location: Skypark, Exeter - near Exeter Airport
Job type: Permanent
Reporting to: Group Service Manager
Hours: Monday to Friday 08:30am - 17:00pm
Salary: £26,000 - £30,000 per annum
Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting a Technical Customer Service Advisor for our client in Exeter on a permanent full time contract.
The successful candidate will take all customer and retailer calls of a technical nature and provide them with the correct technical advise.
This role required the skill to resolve customer issues in a timely, successful and diplomatic manner regardless of the circumstances. A knowledge of heating appliances and fuel types would be beneficial for this position and would benefit from having one of more of the following training elements:
Gas Safe Certification
CCN1 - Domestic Core Gas Safety
HTR1 - Gas Fires & Wall Heaters
CONGLP1 - LPG Changeover
CPA1 - Combustion Analysis
HETAS Certification
Hetas H002 (Solid fuel regulations and Standards)
Hetas H003 (Dry Appliance Installer)
Hetas H004 (Wet Appliance installer)
Hetas H006 (Internal twin wall chimney system installer)
Part P Electrical Safety
Suitable experience within the heating industry will also be taken into account for applicants without the essential qualifications.
Duties & Responsibilities:
Resolve technical issues relating to the companies brand raised by retailers, end users and members of the public
Handle calls and email enquiries and issues covering all aspects of installation, building regulations, operations and safety on any of the products
Be an ambassador for the company, increasing customer satisfaction within their products and services
Filter and monitor the accuracy of all complaint data entry
Carry out fault finding analysis over the phone with retailers and end users on any of the brand products in the portfolio and offer appropriate advice to resolve the issue
Document and report on all calls and problems and log onto the company CRM system
Ensure that any information provided is accurate, appropriate and in accordance with all relevant regulations for installation and use
About you:
Excellent communication skills
Proactive approach to keeping records and reports up to date
Diplomatic nature to ensure company policies is followed
Excellent customer service skills
Flexibility to carry out a wide ranging role that varies
Knowledge of MS Office programs and willing to learn new programs such as CRM system
Able to work well as part of a team
Benefits:
6.4 weeks starting holiday
Free eye tests
Positive working environment
Pension scheme
Free onsite parking
Staff discount
To apply for this role, please submit your CV via the Apply Now button or contact Maria Thorne on (url removed) for more information