Emergency Accommodation officer

What we do
Connolly and Callaghan Ltd are providers of Emergency Accommodation ensuring a comfortable place to stay for individuals and families every night in the Bristol and West of England area.
Our Emergency Accommodation service works with statutory agencies across the South West to place homeless families and individuals on a temporary and emergency basis.
Duties will include but are not limited to :-
Complete admissions process for new residents in conjunction with Allocations team and ensure the house and health and safety rules are well explained to the residents and the relevant paperwork is signed.
Ensure that the room is set up to company standards and the residents are provided an initial allocation of the inventory
Provide excellent communication to colleagues who you are handing over to update them on any complaints/discharges/safeguarding concerns or new bookings.
Update the portal to show any discharges/admissions
Inspect properties for cleanliness and maintenance issues. Escalate any maintenance issues, if necessary
Ensure the properties are up to company standard
Carry out regular tests and checks and update the fire log
Uphold the house rules to prevent issues from arising
Follow the warning system to support the management of the properties
Maintain a professional rapour at all times whilst representing the company
Interact daily with residents answering questions, updating them on changes and dealing with complaints
Build a professional rapport with the residents to help them settle in, remain approachable and ensure they all receive a helpful, thorough induction during the admissions process
It is vitally important that safeguarding concerns are flagged immediately and passed onto the relevant agency. Report only.
Problem solve issues and swiftly resolve conflict
Ensure all incidents and accidents are recorded following the procedure and management are informed
Supervise the cleaners, make sure they carry out their duties and transport them to their property
Update the cleaners with priorities for the day and turnaround cleans
Sign of the cleaning logs weekly
Assist Cleaners, when necessary
Prepare and present verbal/written reports, when required
Conduct stock checks and submit stock allocation list on a weekly basis.
Ensure Meter readings are taken and submitted to Accounts on a timely basis
Inform the allocations team when a resident informs you that they're could be leaving (this helps us prepare for a fast turnaround)
Assist with the packing of residents belongings when required
Any other duties that may be reasonably requested by management
Adhering to the relevant legislation, good practice policies and procedures, including Health and Safety, Confidentiality, Equal Opportunities and Safeguarding at all times.
- Confidentiality - to ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
- Data Protection Act – to comply with the requirements of the Data Protection Act.
- Health & Safety - to ensure you comply at all times with C&C Health & Safety Policy. You are responsible for taking reasonable care with regard to yourself as well as any colleague, client or visitor who might be affected by an act or failure to act by yourself.
- Equal Opportunities & Diversity – to ensure that all service users, their partners and colleagues at C&C and other partner organisations are treated as individuals by following C&C’s Equality & Diversity Policy.
- Safeguarding – to adhere to the implementation of risk management procedures (including child and adult safeguarding protocols) taking personal responsibility for keeping up to date on the requirements of these procedures. C&C is committed to safeguarding and promoting the welfare of children, young adults and expects staff to share this commitment.
It is essential that you have a full drivers licence in order to fulfil this role.
Job Type: Full-time
Pay: £12.27-£13.00 per hour
Schedule:
* Monday to Friday
* Weekend availability
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person