Posted in: Customer Service/Call Centre in Bristol | Posted: |
Red Recruitment is recruiting for a Customer Service Advisor to join a company which administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary from £26,000- £28,000 per annum.
Benefits and Package for a Customer Service Advisor:
Salary: £26,000- £28,000 per annum
Hours: 35 hours per week
Monday - Friday, shifts between 8am - 6pm, 1 in 4 Saturdays, 8am - 1pm (Saturday shift is paid time and a half)
Contract Type: Permanent
Location: Broad Quay House, Bristol City Centre
On going training and professional enhancement opportunities
Pension planKey Responsibilities of a Customer Service Advisor:
Obtaining medical evidence from providers to substantiate claims decision/treatment
Answering any calls from clients, providers and specified members in relation to initial and/or ongoing claims
Arranging care with the appropriate medical team/facility
Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members
Dealing with queries in relation to clinical treatment or pre-authorisation requestsKey Skills and Experience of a Customer Service Advisor:
Previous experience within a claims background is desired, experience within the private medical insurance industry is advantageous
High standard of customer service and ability to demonstrate customer led thinking is required
Good knowledge of Microsoft packages
Able to work well both independently and as part of a team
A high degree of accuracy and attention to detail is requiredIf you are interested in this position, please apply now!
Red Recruitment (Agency)