Customer Service Executive

This is a fantastic opportunity for an enthusiastic candidate with a positive outlook to join a fast-growing company and become a key member of a busy Customer Service team.

This is a high end brand that is well established so the ideal candidate will be passionate about exceptional customer service and thrive in a team environment - it may suit a candidate seeking to develop a career in this area, or alternatively provide an opportunity for someone with significant experience in Customer Support to join an established, fast growing independent company.

You will work as part of the Consumer Sales team supporting the delivery of excellent customer service to our customers and ensuring that orders are processed efficiently, and deliveries made on time.

This role will include:

Answering inbound customer calls for a prestige garden structures brand,
To assist and support the sales teams in managing customers
Accurate input of customer orders into the order-entry system to ensure customer needs are met in a timely and effective manner and in support of other departments at busy periods
Providing a key link between the Sales, Customer Service, and Dispatch Teams to ensure excellent levels of customer service are maintained.
Liaising with courier services, troubleshooting where required.
Taking responsibility for the administration and filing of any related paperwork.

The ideal candidate will have:

Previous customer service experience in an office environment
Experience with MS Office software, especially Excel, Word and Outlook and database experience
Strong attention to detail
Good "business" communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions
A professional telephone manner
A flexible and hands-on approach to working in a team and individually.

Full training will be given so attitude is as important as experience – if you like to work in a hands on role and are committed to getting the job done we can offer:

Private Health Scheme
24/4 GP Service
Wellbeing Programme inc. online fitness and relaxation classes
Discount vouchers for high street stores, cinema and food outlets
Onsite Parking
Cycle to work scheme
Staff events
Opportunity to develop within the company

If you are looking for a Customer Service role in a welcoming and friendly business then please send your cv through now