Customer Service Manager

Company: CV-Library
Job type: Full-time
Salary:
21,000 - 30,000 GBP/Year

Customer Service Manager

Customer Service Manager. A Bristol based contact centre require a Customer Service Manager to join the team. The Customer Service Manager will oversee the customer service team, provide and promote excellence in pro-active and re-active customer contact. The Customer Service Manager will be working for a rapidly expanding business. The Customer Service Manager will recruit, manage, develop and motivate a customer service team.

The Customer Service Manager will need:

Customer service management experience
Track record of meeting and exceeding customer centric performance metrics
Previous evidence of affecting organisational change in response to customer feedback
An analytical approach to improving team performance
Supplier management including negotiations, performance tracking and relationship management
Ability to inspire and motivate a diverse team
Willingness to positivity challenge current processes in pursuit of service excellence
Ability to perceive and make use of the right performance metrics
Strong administrative and management skills
Able to prioritise multiple priorities and objectives

The Customer Service Manager salary is £25-30k, £40k OTE + benefits

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