Posted in: Executive Management in United Kingdom | Posted: |
Service Delivery Supervisor G1
Business Unit: Records Management
Location: Launceston, PL15 7ED
Contract Type: Permanent - Full Time - Monday - Friday - 8am - 5pm
Hours: 40
Salary: £28,000
***Need own transport, due to location of this site***
Restore are recruiting for a Service Delivery Operative within our business unit Record's Management.
The Service Delivery Supervisor (G1) is responsible for the safety and maintenance of critical infrastructure for the site and ensuring the security of the facility.
Responsible for all colleagues on site and the running of operations on a day-to-day basis. Controlling the processes at site level, making sure the customers receive the best service provided and the site remains focused on adhering to all quality procedures in place.
The role requires managing the operations team and supporting them in delivering the objectives, targets and service.
RESPONSIBILITIES
* Ensure prompt and accurate completion of all service requests by customers.
* Develop and maintain the relationship with all internal and external stakeholders.
To ensure the site operates in accordance with the SOP68 guidelines.
* To communicate with your Service Delivery
* Manager on process efficiency, cost savings and maximizing of revenue opportunity.Responsible for the safety and security of the site.
* Managing the team on a day-to-day basis, including all aspects of people management such as employee development, performance and absence management.
* Ensuring that excellent communication of our goals and strategies is a characteristic of daily life in order to drive the performance of the business through regular team briefings.
* Review performance of team members and identify training needs.
* Ensure regular one to one sessions are taking place.
* Ensure that any HR matters are dealt with promptly with the support of your Service Delivery
* Manager and People Consultant.
* To keep your Service Delivery Manager informed of any foreseeable resourcing challenges and work with them to plan accordingly, ensuring you are line with your headcount budget.
* To role model and work within the Restore values, competencies and behaviours and set the cultural tone of the team.
ABOUT YOU
* Level 3 apprenticeship in Leadership and
* Management or equivalent (desirable)
IOSH trained (desirable but can be trained internally)
* An understanding of the people policies and practices
* Good communicator
* CAT B licence
* Works with others
* Self Awareness
* Knowledge of Microsoft Office Suite
* Organisational skills
* Experience of leading a team
We store and manage over 22 million items including archive boxes of document files, film and computer tape across a variety of secure storage facilities nationwide. Including cold war Air Force shelters for some of our heritage pieces we store on behalf of the leading museums.
Our customers depend on us to manage their historical archives, and our team is proud to support them with their document management needs. From museums to the NHS, from the Ministry of Defence to Legal firms.
Restore offers a wide range of benefits to our employees such as:
- Annual leave
- Salary
- Life assurance scheme
- Health and wellbeing scheme
An Inclusive Approach
We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.
We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break