Posted in: Customer Service/Call Centre in Wales | Posted: |
Job Title - Technical Services Adviser
Salary - £28,000 per annum
Location - Maesteg, Wales
Job Type - Permanent, Full Time
Russell Taylor Group are currently recruiting for a Technical Services Adviser to specialise in the fire protection industry. This candidate will be responsible for ensuring technical enquiries are dealt with in a professional manner.
The Role
• Assessing incoming queries and assigning caseloads to technical engineers.
• Offering technical support via phone/email in line with required competency level on SKEB matrix.
• Maintaining appropriate records in CRM system.
• Building relationships with stakeholders and team members.
• Utilising KPI's to measure service level provided and customer response times.
• Assisting with recording of data.
• Undertake review into technical involvement on projects (ad-hoc).
• Compile project timelines and brief summaries of technical involvement.
• Be responsible for co-ordination of internal bespoke product ordering process.
The Person
• Experience in fire protection systems would be desirable.
• Experience in a customer-facing environment offering service and product advice.
• Demonstrable administrative experience.
• Excellent communication and problem-solving skills
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us