Inbound Customer Advisor

Inbound Customer Service Advisor
Monday-Friday 9am-5pm (optional overtime available on Sat)
£22,308 + monthly bonus £30,000-£45,000 OTE
Permanent, full time
Denton, Manchester
MPJ Recruitment are currently working with a client based in Denton Manchester.
We’re on the lookout for Inbound Call Centre Advisors who enjoy giving excellent customer service in a fast-paced environment. You’ll receive fully paid training and will be working in a fun and dynamic office ran by industry experts. You’ll have exceptional opportunity to earn bonuses in this role and to develop and progress your career, with many of our team developing internally.
Inbound Customer Service Advisor Responsibilities:
* Handling inbound calls from regarding low-value parking fines in a professional and respectful manner.
* Providing advice and knowledge on suitable payment arrangements for the individual and providing details on future fees and penalties.
* Conducting detailed financial assessments to determine the most appropriate repayment options.
* Setting repayment plans and taking payments.
* Maintaining accurate and up-to-date records of all interactions with debtors.
* Adhering to regulatory guidelines and company policies during the collections process.
Inbound Customer Service Advisor Requirements:
* Ideally experience in credit management or debt collection would be highly desirable.
* Alternatively, experience in a contact centre or sales environment.
* Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally.
* Excellent organisational skills and attention to detail.
* Ability to work independently and as part of a team.
* Proficiency in relevant computer applications and software.
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of our team will be in contact to discuss this opportunity further