Sales Order Administrator

Platform Resourcing are currently working with a leading manufacturing company who are looking to expand their team by taking on an Order Administrator in their St Mellons office. This role will be hybrid after completion of training, working 2 days from home per week. The company has an excellent retention rate, the role is due to someone progressing in the business.

The successful candidate must have experience of processing orders, will need to be capable of coordinating customer enquiries and order requests whilst processing these orders with a high level of accuracy. The role requires strong communication skills both written and verbal, as well as the confidence to liaise with both internal teams and customers to answer enquiries over the telephone and by email.

Order Administrator Benefits:

Salary of £25,600 rising after 6 months to £26,700 rising to £27,800 after 12 months.
Yearly bonus up to 10% of annual salary based on company performance (
Work laptop provided
Hybrid role, working from home 2 days per week after training
Hours are Monday to Friday 9am - 5pm but can be flexible (e.g. 8am to 4pm, 8.30am to 4.30pm)
Permanent, stable role within a growing organisation during an exciting period of expansion
24 days holiday plus 8 bank holidays with Christmas shutdown
Death in Service scheme
Pension, 4% employee + 5% employer
Company Events
Long Service Awards, award given from 5 years on in 5 year increments
Brand New State of the Art Offices and Free ParkingOrder Administrator Duties and Responsibilities

Acting as the first point of contact for customers over the phone and via email
Effectively manage customer enquiries and order requests
Dealing with customer complaints professionally, looking into any issues and aiming to resolve these
Field and log and customer concerns/complaints
Answer queries regarding orders and products, relating to lead times, delays, prices etc.
Process customer orders checking all relevant data is added for order input
Check all orders against current lead times; all orders are to be signed and dated by person checking
Contact customers where information not clear or missing on orders
Bulk order management and resolution
Liaise with dispatch department to resolve delivery issues
Liaise with customers regarding delays due to manufacture/stock
Routing of complaints to the relevant person
Carry out general administrative duties as requiredOrder Administrator Essential Experience/Qualifications

Experience within an Order Process/ Sales Support Administration or Coordination role
Must have experience of processing orders accurately and efficiently
Confident to liaise with internal teams to answer enquiries as well as customers at times
I.T. Literate in Microsoft Packages including Word, Outlook and Excel - Knowledge of SAP is very desirable
Professional telephone manner
Organised, systematic and precise
Ability to work under pressure and use own initiative
Able to use own initiativeWithin this company, there are huge amounts of opportunity to progress, they have undergone huge expansion plans over the last few years, after continued success. They pride themselves on retaining their staff and developing skills within the company.

If you are interested in this role, please send your CV online immediately

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Platform Resourcing are advertising this vacancy and are acting as an employment agency