Retail Manager

We have an exciting opportunity in a newly created role for a Retail Manager to join a popular tourist attraction in the beautiful York city centre.

Along with a salary of £25,224, you can also expect leading benefits including enhanced holiday entitlement, your birthday off work, free entry to attractions for you and your family!

This role is an integral role to ensure the commercial success of the visitor attraction, leading and developing the team to deliver the highest standards of guest experience, whilst ensuring the achievement of the department’s targets in line with the attraction business plan and budget.  

We are keen to speak with Retail Managers or Store Managers who are forward-thinking, strategic, analytical, and commercially aware.

Some of the Retail Manager duties include:

Managing a team of around 16 Guest Experience Team Members, whilst being responsible for the daily running of the attraction.
Maximise all revenue streams (admissions, retail, F & B photo and guidebook) through skilled use of sales, promotion and marketing in line with the business plan
Follow attraction procedures including daily opening and closing procedures and cash handling procedures
Support the recruitment, development and retention of the team whilst ensuring they are delivering to the highest standards of experience and service every day and meeting targets
Manage team scheduling to ensure operational efficiency including the management of team absence following company process
Monitor, review and control the use of resources to ensure expenditure is controlled within the annual financial budget
Maximise all revenue streams (Admissions, Retail, F&B, Photo and Guidebook) through skilled use of sales, promotion and marketing in line with the business plan
Develop and implement sales and promotion strategies to encourage secondary spend
Provide regular reports detailing current performance levels and identifying where improvements in both sales and guest experience can be achieved
Be responsible for the daily processing of purchase orders & related invoices for the business
Observe and manage immediately any incidents, which may affect the health and safety of other team or guests, escalating using the major incident plan where appropriate
Manage and update the online shop, maintaining accurate and up to date content, ensuring orders are fulfilled promptly and in line with brand standards
Work closely with the marketing manager to plan and deliver seasonal displays and products in line with the attraction event calendar, and provide relevant content for social media as requiredThis is a permanent position working 40 hours per week, 5 days over 7, between the hours of 8:30am-7:30pm, earning a salary of £25,224