Complaints Administrator

Company: CV-Library
Job type: Full-time
Salary:
21,000 - 23,000 GBP/Year

Complaints Administrator

£21,000 - £23,000

Leeds City Centre – Hybrid Working Pattern

My client is a UK leading corporate business with modern city centre offices. They are looking for a Complaints Administrator to join their busy team in Leeds City Centre. The ideal candidate will have previous experience handling complaints or a strong customer service background.

As a Complaints Administrator your duties will include:

* Resolve all escalated queries and complaints

* Update all customers on any progress on outstanding enquiries

* Accurately update the relevant system with appropriate details

* Perform root cause analysis once a complaint has been resolved

* Ensure all processes are operated in a timely manner

As a Complaints Administrator you will have the following skills and experience:

* Previous experience working in Complaints would be an advantage

* Previous Customer Service experience is essential

* Excellent communication skills

* Ability to work towards deadlines

* Proficient on Microsoft Office

Complaints Administrator | Permanent | Leeds City Centre | £21,000-£23,000

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