Posted in: Administrative and Support Services in Leeds | Posted: |
Complaints Administrator
£21,000 - £23,000
Leeds City Centre – Hybrid Working Pattern
My client is a UK leading corporate business with modern city centre offices. They are looking for a Complaints Administrator to join their busy team in Leeds City Centre. The ideal candidate will have previous experience handling complaints or a strong customer service background.
As a Complaints Administrator your duties will include:
* Resolve all escalated queries and complaints
* Update all customers on any progress on outstanding enquiries
* Accurately update the relevant system with appropriate details
* Perform root cause analysis once a complaint has been resolved
* Ensure all processes are operated in a timely manner
As a Complaints Administrator you will have the following skills and experience:
* Previous experience working in Complaints would be an advantage
* Previous Customer Service experience is essential
* Excellent communication skills
* Ability to work towards deadlines
* Proficient on Microsoft Office
Complaints Administrator | Permanent | Leeds City Centre | £21,000-£23,000
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