Posted in: Engineering in Swansea | Posted: |
IT Support Engineer
Up to £23,000
4 Day Working Week - Driving License Needed
In this role, you will be expected to provide fast, effective IT solutions with a friendly and professional service. Along with this you will maintain effective documentation of work done using a ticket system, manage and support IT infrastructure and support team leader and Helpdesk Manager. With this role, there will be opportunities for your continuous development with vendor certifications and Microsoft, CompTIA certifications.
Responsibilities:
Ensuring that Incidents and Service Requests are resolved within SLA commitments for our clients with a high level of customer service
Keeping calm under pressure and maintaining excellent communication with stakeholders at all levels while taking ownership of and progressing incidents.
Taking first-contact phone calls and maintaining ownership of the ticket to resolution. This will including working directly with more experience engineers where required.
Liaising with suppliers and third-party IT companies where needed to complete Helpdesk tickets.
Updating our internal knowledge management systems with new or changed information arising from tickets.
Covering on calls shifts on a rotated basis.
Expectations:
Confidence and understanding whilst dealing with customer requests.
React urgently to escalated service tickets.
Good sense of prioritisation and sound, security-focused decision making.
Driving License - Mileage allowance or company car provided.
For more information:
Message or contact Adam McGlashan: (url removed) | (phone number removed)
