Posted in: Other in Portland | Posted: |
The Mortgage Customer Associate will be responsible for providing customer support, delivering exceptional customer experience, and maintaining high levels of customer service.
You will maintain mortgage information including payment postings, import and funding new loans and updating member information, processing payoffs, curtailments, monthly statements, adjustments, account research etc.
Answers members questions regarding payoffs, escrows, change of owner, note modifications, discharges, beneficiaries and other details of existing loans.
Prepares routine letters to members.
Processes monthly PMI billing to provider. Performs other duties as assigned.
Qualifications
Strong customer support, customer experience, and customer service skills
Proven sales experience
Training experience
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Attention to detail and strong organizational skills
Knowledge of the mortgage industry is a plus
Experience & Education
One to three years of similar or related work experience. High school education or GED.
Benefits
Full Benefits