Admin Support Assistant

Admin Support Assistant
9 month contract
Aston, Birmingham
Full Time
Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities

Make UK Apprentice and Training Centre is seeking a detail-oriented and motivated individual for a temporary administration role. The successful candidate will manage a crucial project involving the organisation and archiving of learner files to ensure secure record-keeping in compliance with Data Protection requirements. Make UK can offer a positive and friendly environment with

Key Responsibilities:

Create and issue new security door cards to apprentices and staff.
Establish a dedicated library space for learner files.
Organise and set up the filing/archive room to store current and future learner files efficiently.
Develop and manage a current learner filing system.
Scan and archive leaver learner files according to ESFA guidance.
Answer and address incoming phone calls promptly and professionally.
Communicate effectively with internal and external customers through various channels to maintain operational effectiveness.
Process Apprenticeship data, including enrolments, withdrawals, transfers, achievements, and breaks in learning.
Update and maintain Make UK Skills Management Information Systems (MIS), ensuring data accuracy and compliance with regulations and contractual obligations.
Ensure accurate recording and quality of system data and apprenticeship records.
Perform other duties as required.
About You:

Previous administrative experience in a similar role is desirable.
Ability to prioritise workload and meet deadlines.
Initiative, positivity, and enthusiasm.
Proficiency in Microsoft Office applications (Excel, Word, Outlook, Teams).
Self-management skills to achieve project goals within the allocated time.
A passion for accuracy and attention to detail.
Commitment to equality, diversity, customer service, and quality assurance.
Strong interpersonal and communication skills.
Team player

Please note that the successful candidate will be required to undergo a DBS check for this position.

With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow.

Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: Free parking, meal service on site, no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance.

We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant