Fraud Dedections

Job Opportunity: Fraud Investigator - Temp to Perm Role
Location: Birmingham
Salary: £13 per hour
Goldman is seeking a detail-oriented and proactive Fraud Investigator to join our dynamic team on a temp-to-perm basis. This exciting opportunity involves working Monday to Friday shifts, with a hybrid work model available after the initial training period.
Key Responsibilities:
Review detection system-generated alerts to identify fraudulent activities related to transactions, compromised accounts, and account openings.
Investigate identified risks, make sound decisions on escalating risky accounts, place and remove restrictions, and secure compromised accounts.
Determine required actions based on established procedures to protect the Bank’s assets; collaborate with supervisors on complex cases.
Place appropriate holds on accounts with detected fraudulent activity and document actions timely and accurately to meet audit and compliance requirements.
Build rapport with customers, merchants, financial institutions, and other personnel to resolve system issues or request additional information to support decisions on fraudulent activity.
Meet established goals for metrics including call and case quality, productivity, and customer acquisition by maximizing service to customers.
Assist in identifying and developing process enhancements to increase the efficiency of fraud detection activities.
Identify and prevent loss from fraud reports, referrals from the fraud email box, and return items from multiple sources/platforms.
Stay current on industry, national, and global fraud trends and prevention strategies, recommending tools, services, and practices for improvement.
Complete ongoing compliance and remedial training as scheduled.
Work closely with the Financial Crime team to escalate cases where appropriate. Basic Qualifications:
1-2 years of experience in Fraud or Investigations within a financial institution.
Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook).
Strong understanding of the customer service experience.
Self-directed, detail-oriented, driven, and able to work independently in a team-oriented and fast-paced environment.
Good analytical and problem-solving skills.
Flexibility to work late or arrive early as workload demands. Preferred Qualifications:
Degree/Diploma or equivalent military experience.
Fraud Operations experience at a large retail bank. If you are a dedicated professional with a keen eye for detail and a passion for preventing fraud, we invite you to apply for this exciting opportunity