Income Management Officer

Income Management Officer 

Birmingham 

£28,754.89 per annum plus £1680 car allowance

37.5 hours per week 

Permanent 

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do. 

About You

Are you target driven, proactive and passionate about delivering excellent customer service? An exciting opportunity has arisen for an Income Management Officer to join the Income Management Team at Trident Group.

You will play a key role in maximising income for the Group along with helping our customers to sustain their tenancies.

Main Responsibilities

To maximise collection of rent and reducing arrears on a patch of around 600 properties.
To provide a proactive customer focused service to Trident customers.
Ensure all rent accounts are monitored regularly and prompt action is taken to prevent rent debt or the escalation of rent debt for our customers, in line with our policies.
To carry out home visits or virtual face to face contact in connection with income recovery or arrears prevention.
Maintain up-to-date knowledge of housing and welfare benefits, providing information and signposting customers to relevant agencies.
To prepare cases for court and represent Trident Group in possession cases as necessary.
To ensure that clear and up to date information is maintained on Tridents CRM.
To work in partnership with external agencies to ensure that Trident Group is delivering a responsive service and maximising income recovery.
Achieving agreed performance targets for the collection of rent and reduction in arrears.
To attend meetings and carry out duties outside of normal office hours when necessary for the delivery of the service.

Education

5 GCSE’s or equivalent to include maths and English or other relevant professional qualifications

Knowledge & Skills

Good understanding of social housing issues
A demonstratable knowledge of best practice in income management and debt collection
A demonstratable knowledge of Housing and Welfare Benefits.
Computer literate understanding of spreadsheets and ability to use various software packages.
Ability to use own initiative in dealing with a wide variety of people.
A working knowledge of legislation and the regulatory requirements relevant to the department.
Experience of working within a busy environment.
High level of numeracy and literacy
Understanding of health and safety responsibilities, including lone working.
Experience of working with Microsoft applications
Experience of building effective relationships with internal and external partners
Clean driving licence with access to a motor vehicle

Experience

Experience of working in income recovery
Experience of preparing court papers and presenting cases at County Court

As a Disability Confident Committed Employer, we have committed to:

ensure our recruitment process is inclusive and accessible
communicating and promoting vacancies
offering an interview to disabled people
anticipating and providing reasonable adjustments as required
supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
at least one activity that will make a difference for disabled people

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS)