Posted in: Administrative and Support Services in Coventry | Posted: |
About the opportunity -
Now hiring for Contract Administrators to join us at a group that oversees several world leading automotive brands based in either Coventry or Slough. You will be an integral part of the business, looking after customer needs and handling changes in contracts.
Job details
Salary - £20000 - £25000 per annum
Location - Coventry (CV3) or Slough (SL1)
Type of role - Temp to Perm
Role duration - 12 weeks initially, with opportunities to become permanent.
Hours - 37.5 hours per week
Role Responsibilities
Customer Relationship Management:
Build effective relationships with customers.
Provide tailored solutions to existing customers.
Recommend NPS survey to customers.
Liaise with dealer network to ensure awareness of contract changes.
Sales and Revenue Maximisation:
Maximise finance sales and ancillary product/service sales.
Provide solutions to meet customer needs to maintain and enhance revenues.
Process Improvement and Initiative Implementation:
Identify inadequacies in systems, processes, and internal controls.
Contribute to the creation and implementation of new initiatives.
Work towards improving revenue, efficiency's, and customer satisfaction.
Suggest improvements to current programs or processes.
Market Intelligence and Reporting:
Supply customer market intelligence to senior management.
Produce customer quotations for price changes.
Observe and suggest improvements for customer support quantity and quality.
Ad-hoc Duties and Escalation Management:
Undertake ad-hoc duties as required.
Implement appropriate actions to meet customer needs and escalate when necessary.
Candidate Requirements
Customer Relationship Management: Strong interpersonal and communication skills to build and maintain effective relationships with customers.
Sales and Negotiation: Ability to maximise sales and upselling opportunities while maintaining a customer-centric approach.
Analytical Thinking: Capacity to identify system inadequacies, analyse data, and propose solutions for process improvement.
Initiative and Innovation: Willingness to contribute to the development and implementation of new initiatives aimed at improving revenue and customer satisfaction.
Desirable Attributes
Automotive Market Experience: Industry knowledge, leasing and finance familiarity, customer understanding, dealer network experience.
Market Awareness: Trend monitoring, competitor analysis, customer insights, technology awareness.
Decision Making: Informed decisions, risk assessment, timely actions, resource allocation.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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