Marketing Support - CW Business Solutions

Salary – circa £23,000 per annum,

Hours - Full time - 37.5 hours per week. Whilst the standard working days for the post holder will be Monday to Thursday, 08.15-17.00, in the office & Friday 8am to 12.30pm (home based). There will be occasions when flexibility in working hours is required to support specific tasks and events. For example, working early or late to support a VIP visit or Growth Hub event or attendance at a particular meeting for which time off in lieu will be given. Overtime is not paid.

Location - Growth Hub office is currently located at Puma Way, Coventry, CV1 2TT.

Purpose of this Job Description:

The employer considers this document as a “snapshot” of the job and the tasks listed are not an exhaustive list. It aims to provide a clear guide at the time of writing to all that is involved about the requirements of the job. It will also be used to communicate expectations about performance and will be used to monitor effective performance.

Accountabilities & Responsibilities

Accountabilities: To provide marketing support to the Growth Hub staff.

Responsibilities:

1.Manage event bookings for partners, offering customer service and support on logistics arrangements where needed

2.Support the design, production and distribution of marketing material

3.Update social media & website with new content

4.Support the management of CW Growth Hub’s social media presence

5.Maintain high standard of confidentiality and ensure compliance with data protection and information security standards.

6.Maintain computerised filing systems including the Client Relationship Manager (CRM) system, retrieving information as required, and ensuring that information is kept up to date; to include creation of databases and spreadsheets as appropriate

Person Specification

Person Specification
Essential

·Completed a broad education including GCSE grade C and above in English Language and Maths or equivalent

Experience and Knowledge
Essential

·Well-developed IT literacy using Microsoft packages

·Demonstrable experience of working in marketing

Desirable

·Knowledge of Microsoft Dynamic Customer Relationship Management (CRM) system or similar

Skills/Abilities
Essential

·Ability to cope with high volumes of work, to set and meet deadlines and targets; determine priorities and organise work and coordinate activities to provide an efficient service

·High level of communication and interpersonal skills, both written and verbal

·High level of written English in order to prepare business documentation as required.

·Ability to maintain confidentiality to information

·Ability to take ownership of tasks and work on own initiative

Aptitude
Essential

·Demonstrate being articulate, presentable, co-operative, reliable and customer responsive with a “can do” attitude

·Demonstrate an aptitude and acceptance of working within an environment that has numerous interruptions, changing workload demands and new organisational challenges, and still be able to meet deadlines whilst producing work that is accurate and with a high level of numeracy