Customer Services Coordinator

Customer Services Co-Ordinator

Malvern

£25k

Monday to Friday 830am – 5pm

25 days holiday plus Bank Holidays

The Role

To handle all aspects of customer service and outbound logistics including sales order processing and stock management.

• Receiving and processing customer orders

• Working with Finance/Account Manager on any credit issues

• Liaising with hauliers and customers on a daily basis

• Providing and maintaining a high-level service to our customers

• Ensuring smooth order execution;

• Trouble shooting

• Order completion and invoice raising

• Working closely with stores maintaining control of stock levels

• Completing weekly stock reconciliations and resolving all discrepancies in a timely manner.

The Candidate:

Previous experience in a customer service focused role would be beneficial, along with the following qualities:

• Excellent organisational skills

• Ability to work to deadlines efficiently and accurately

• Experience working in a fast paced, high-pressured environment

• Decision maker who can follow things through

• Excellent communication skills both written and verbal to deal with personnel at all levels

• Ability to prioritise and re-prioritise time and workload

• Computer literate

• Knowledge/experience of Supply Chain and Logistics would be desirable but not essential