Posted in: Administrative and Support Services in Solihull | Posted: |
Motor Claims Handler - Solihull
We are thrilled to announce a captivating opportunity for a dedicated Motor Claims Handler to join an award-winning and rapidly expanding company. This role is offered on a full-time, permanent basis and is primarily based in our vibrant office in Solihull.
Salary: £24,500 - £26,000 per annum
Hours: 40 hours per week, Monday to Friday, 09:00 – 17:00
Key Duties:
* Relationship Management: Forge and maintain pivotal relationships with external customers, business partners, and various internal departments to ensure seamless operations.
* Debt Recovery: Take charge of debt recovery processes for complex or longstanding claims over 60 days, alongside managing your own claims.
* Claim Management: Oversee each claim from the First Notice of Loss (FNOL) to completion, guaranteeing the speed and efficiency of information flow.
* Compliance: Ensure adherence to legal requirements and company procedures as per MOJ, DPA, ABI, MIB standards.
* Liaison: Act as the primary point of contact for all parties involved in a claim, including but not limited to client and third-party drivers, insurance companies, witnesses, and other relevant entities.
* Customer Service: Deliver high-quality customer service, with a keen understanding of customer needs and requirements.
* Fleet Management: Oversee the management of the location fleet, ensuring efficient operation.
* System Management: Handle claims efficiently using the Eclipse Proclaim claims handling system, including data entry and system updates.
* Legal Recommendations: Suggest solicitors to clients when necessary.
* Vehicle Management: Address on- and off-hires and conduct regular vehicle checks as needed.
* Safety Reporting: Inform the Claims Manager of any Health & Safety concerns.
Candidate Expectations/Desirables:
* At least 1 year's experience in a similar role, managing motor claims.
* Familiarity with complaints and referral procedures.
* Exceptional attention to detail and organisational skills.
* Excellent communication abilities, both written and verbal.
* Capable of working under pressure in a dynamic environment.
* Desirable: Knowledge of motor claims or credit hire.
Key Terms & Benefits:
* Competitive salary of £24,500 per annum.
* Standard working week: 40 hours, Monday to Friday.
* 20 days annual leave plus bank holidays.
* Monthly salary payments.
* Access to Perkbox for various discounts and offers.
* Employee Assistance Programme for support in personal and professional matters.
* Life Assurance for peace of mind.
* Standard pension contributions to support your future.
This role is ideal for individuals who have experience in motor claims and are looking to advance their career within a forward-thinking and supportive company. If you are motivated, detail-oriented, and excel in a fast-paced environment, we would love to hear from you