Posted in: Administrative and Support Services in Solihull | Posted: |
Role: Customer Support Administrator
Contract: Permanent
Salary: £23,000 increasing to £23,500 plus annual bonus after probation
Location: Birmingham business park 3 days and home working 2 days
We are working on behalf of our client who is seeking an experienced Administrator to join their Customer Service department, with back office administration duties as Customer Support Administrator. The focus of the role will be on accuracy and cross checking data between systems, accurately customer contracts, quality checks, processing bookings and reporting.
The successful Administrator will have demonstrable skills in accuracy and attention to detail, to ensure they provide a comprehensive administrative service to their customers. You will be working in an existing team of 10, which is split into back office and front office support to enhance customer experience.
This is a full-time role which would involve 3 days in the office and 2 days at home.
Role and responsibilities:
* As a Customer Support Administrator you will act as a key administrative point of contact for a variety of stakeholders and respond daily to queries on the phone and email in a prompt and professional manner
* Accurately process customer orders in an efficient manner
* Collate data and present in a variety reports to submit to customers
* Produce detailed quotes for customers as requested
* Cross check customer contracts to ensure accuracy and all records are maintained
* Quality and compliance check data in the internal database system
* Daily use of a variety of database systems and web portals
* Achieve daily SLA response times and complete allocated work set
* Responsible for working collaboratively with colleagues to enhance customer experience
* General administration duties as required to support the wider Customer Service team
Skills and experience required:
* Proven work history in a administration role is essential
* Excellent verbal and written communication skills is essential
* Ability to pick up new processes and database systems
* Attention to detail to produce accurate reports
* Comfortable working to customer SLA’s on a daily basis
* Positive, organised and approachable personality
Benefits:
* Hybrid working after successful completion of training
* Salary increase to £23,500 after probation
* Quarterly bonus £250
* Free parking
* 25 days holiday plus Bank Holidays
If you are Customer focused Administrator seeking a new challenge with an established international business then please apply today