Work Place Computing Analyst

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.  

We are currently looking for an ambitious and enthusiastic Work Place Computing Analyst to join our IT team based in Solihull. The role is hybrid working.

The role ensures the delivery of consistent, appropriate, secure, cost-effective and high quality WPC services to the Business.  
It also provides technical input and analysis to support WPC asset lifecycle including hardware, software, mobile devices, licences, warranties etc from acquisition to disposal. In addition, it provides technical expertise in the WPC landscape including research and development of Standard Operation Environments (SOE), operating systems, client hardware and software versioning.  

Main ResponsibilitiesMain responsibilities

In this role you'll:

Work as a Subject Matter Expert for relevant WPC scope on business projects in line with business strategy having deep technical knowledge.
Build solutions that comply right first time by design; possesses basic understanding of GDPR, SOx and GISP
Provide expert second-line support to IT users in line with agreed SLAs
Investigate incidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches
Act as a Subject Matter Expert in the Change Management process
Provide vendor liaison to support service delivery to agreed SLAs 
Support the incident root cause analysis process 
Support continuous process improvement 
Ensure compliance with Internal Control processes and proceduresThe Ideal CandidateTo be successful in this role you'll need:

To be educated to degree standard or able to demonstrate appropriate significant and relevant experience in a similar role
ITIL certified/trained
To be accredited by relevant software/hardware vendors (where available)
To be an effective communicator to both technical and non-technical audiences
To support innovative thinking
Developed analysis and problem solving skills
Experience of WPC Lifecycle asset management
To be results focussed on successful outcomes
To be resilient with the ability to  overcome challenges and obstacles to succeed
To be persuasive – urge, influence and convince others.
To be methodical – orderly in action, thought and expression.
To be flexible and be able to adapt to situations and people as required.
To be supportive, give encouragement and help others.
A positive "can do" attitude Why UsWe offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits: 

Bonus scheme 
Enhanced holiday entitlement 
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice
Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, and Menopause
Training and development opportunitiesInterested? Why not click here to find out more?  Go on… are you ready to build your future?