Learner Support Manager

Learner Support Manager

Location – West Midlands

Salary: £32,000

Job Type: Full-time, Permanent

We are currently seeking an experienced Learner Support Manager to join our services in the West Midlands.

You will be supporting with the learner experience from recruitment to achievement and progression into Employment.

Role details:

Lead the co-ordination of live cohorts and monitor attendance and retention for the learners who are on all programmes excluding Functional Skills.

Work with the Interim Director of Quality & Curriculum to deliver a service which leads on learner recruitment and the provision of customer focused advice and support services for prospective learner.

To lead and manage the development of integrated and effective learner support through a range of services, ensuring that all learner support services are of the highest standard and meet learner needs this will include enrichment and additional learning support.

To work in collaboration with Quality Assurance Manager to drive forward the learner experience and to be proactive in identifying new initiatives for raising the profile of the learner service and improving learner recruitment.

To lead the learner services team to ensure the delivery of regular time-tabled and documented provision and the provision of regular reports to SLT of any anomalies or issues which arise.

Lead and implement effective strategies which ensure that learners progress onto the non be recorded.

Contribute to and support the professional development of subject staff with their use of e-learning systems.

To provide management to Learner Services staff, always acting as a positive and proactive role model and be responsible for the setting and maintenance of high standards of professional conduct and achievement.

To develop and maintain a professional, safe, efficient and effective information and advice services, to the Matrix standard for all current and prospective learners.

To work with the Head of Operations on the admissions and enrolment processes to ensure a streamlined and intuitive application and enrolment process for both the learners, including the improvement of online and telephone enrolment.

To lead and ensure that there are robust assessment processes and that any learning support is identified and working with the SENCO person that this is implemented with the necessary paperwork to meet learner needs.

In collaboration with relevant staff, support on the development of the learner voice strategy and inclusive learning, to ensure that a learner-led, inclusive approach is used in the planning and delivery our programmes for learners.

Support and report on KPIs and ensure that there is effective monitoring and evaluation of the quality and effectiveness of learner services improve learner retention and achievement.

Support tutors with learner disciplinary matters, ensuring that policies are followed.
About you:

Successful experience of quality improvement activities and procedures.

Experience of high-quality learning, teaching and assessment.

Proven ability to successfully manage change.

The ability to develop positive working relationships with individuals at all levels (internal and external)

Highly developed communication skills (written and verbal), external liaison and networking skills.

The ability to motivate and encourage others, inspire trust and a sense of common purpose;

The ability to work effectively through teams and a critical and sensitive understanding of the roles of other staff;
If you are a passionate and enthusiastic teacher we want to hear from you . To apply please send your CV or contact Craig Doyle on (phone number removed) for a confidential/informal chat