Posted in: Customer Service/Call Centre in South East England | Posted: |
Job: Outbound Customer Service Coordinator - On Going
Location: Sittingbourne
Working Hours Mon - Fri 9am - 5.30pm
Contracted Hours - 37 hrs
Pay Rate: £12 p/h
An excellent opportunity has arisen for a GP caller to join our friendly team based in Maidenhead.
Our client manufactures specialist medical food and equipment for enterally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs.
The GP callers support the department to ensure prescriptions are received for patients feeding supplies. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building.
Benefits you'll love:
Free on-site parking
Onsite canteen including a Starbucks station
Onsite gym including a peloton bike
Outside seating areas
Team social events
Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
Access to employee assistance programmes including financial advice and counselling services
Full training provided
Responsibilities:
1) Requesting prescriptions from GP surgeries via telephone and email
2) Resolving prescription queries and discrepancies
3) Working with our in-house pharmacy team to ensure patient orders and submitted and processed
4) Ensuring patient records are maintained accurately and kept up to date
5) Manage daily workload as delegated by Team Leader
6) Dealing with ad hoc administration/operation requests & tasks
Requirements:
Professional and ability to work as part of a team
Experience in customer service is not essential
Competent IT skills and ability to learn new systems
Professional and confident telephone manner
Excellent verbal & written communication skills
Ability to multitask (updating system whilst on the phone, using dual monitors)
Ability to work as part of a team
Please be aware this role is suitable for anyone who is willing to learn and take on new skills.
Little to no experience is needed but 3 months in any customer service environment would be preferred.
Randstad Business Support is acting as an Employment Business in relation to this vacancy