Posted in: Customer Service/Call Centre in Stoke-on-Trent | Posted: |
Customer Service Advisor - Call Centre
Monday to Friday
£23,500 + Bonus: £2400 annually
We are recruiting for a leading organisation based in Stoke, they are a customer focused business looking to provide a great service to their customers. You will be joining a vibrant team who have a genuine passion for supporting and helping customers.
Role:
* Handling all customer correspondence - Inbound and Outbound calls
* Build rapport with customers to ensure a first-class service
* Working with the customers to work out the best solution for them
* Handle objections
* Answering an questions and queries that customers may have
* Working on several systems at once
Benefits:
* Up to 35 days holiday, including bank holidays
* Gym membership contribution of £20 per month
* Our Rewards Platform providing shopping discounts and savings on eating out and entertainment
* Shifts that offer you flexibility and time to do the things that are important to you outside work
* An Employee Assistant Programme offering support to help look after your health and wellbeing
* Paid time off to Volunteer at a charity of your choice – up to 2 days per year
* Enhanced Family Leave Policies
* Free onsite parking and a short walk from Stoke station
* Pension scheme, career development and long service awards
* Casual dress, regular social events and free tea and coffee