Posted in: Customer Service/Call Centre in United Kingdom | Posted: |
Ready to take the high road to your next career?!
Love being a speedy Gonzalez yet have AMAZING attention to detail.
Experience of nurturing and building strong relationships with key accounts?
Fleet Services Executive Job Description:
Rapidly expanding our client is seeking a confident individual to join their driven team!
You will fuel the delivery of excellent customer service and account management to key Clients! Ensuring the finish line for SLA’s and KPI’s is crossed, and you’re met with a checkered flag!
Own the end-to-end processes associated to their clients. Specifically focusing on developing relationships.
Ensure contractual requirements are met in full, demonstrated and all KPI and SLAs are met
Provide customer reports with complete accuracy via bespoke portals and excel
Ensure data quality is maintained and highlight or correct any errors
Identify updates for client handbooks, ensure they are correct and aligned to the Companies specifications
Work closely with other Account Managers to ensure client contracts are supported effectively Candidate Requirements:
Client-oriented mindset with an empathy to understand client needs
Fleet experience would be beneficial
Strong analytical skill set with a keen eye for detail
Outstanding Customer Service skills
Proven ability to multi-task and prioritise effectively
Work with autonomy & limited supervision
Strong written and verbal communication skills
Advanced excel skills however not essential
Previous experience of working within a fast-paced demanding environment Hours of work: Monday – Friday 9:00 am – 5:30 pm
Salary - £23,000 Per Annum
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region