Customer Care Advisor

Customer Care Advisor 

We are working with a well-established, exciting and inspiring organisation based in Warwick. This is an excellent opportunity for someone who wishes to join an engaging and proactive team and develop their career within Customer Services.

The successful candidate will be required to provide effective and efficient support to customers and prospects who have queries. Often acting as the first point of contact for customers, professionalism and good customer service skills are imperative

The customer Services advisor key responsibilities will include:

Manage email enquiries and add prospect data to our CRM database
Answer enquiries relating to bulk and cylinder business
Follow up leads on the telephone
Offer technical advice on products
Handle all calls, in a professional manner and be receptive to complaints or problems. Including handling requests from the general public, contractors and Merchants.
Proactively promote services/products
Be able to work and co-operate as part of a team, assisting and supporting colleagues, Team Leaderand otherdepartments when necessary
As such we would expect a Customer Services person to be able to:

Handle all calls, in a professional and empathetic manner and be receptive to and resolve complaints or problems
Demonstrate good admin skills
Have good problem-solving skills and be able to work on your own initiative
Have a flexible and adaptable approach
Be able to work and co-operate as part of a team, assisting and supporting colleagues, Team leadersother departments when necessary
Have excellent organisational / Interpersonal Skills
Demonstrate customer focus and be tenacious in pursuit of business and team goals
Display effective written and verbal communication skills
Have good keyboard/VDU and telephony skills
Have experience withMicrosoft Excel, Microsoft Word & Outlook

INDG