Service Department Administrator

We need a Service Department Administrator – Salary: £26,000 - £28,500 D.O.E.

Truck Rental company in Coven, Wolverhampton

Monday – Friday, 8:00am – 5:00pm. (Full time)

Perform all administration duties to ensure the smooth, efficient running of our Service Department. To ensure all paperwork, relating primarily to the maintenance and service of Commercial Vehicles, is collated, managed, and distributed in a professional and expedient manner, and to ensure that all enquiries are dealt with promptly and followed up on, as necessary. Finally, assisting with vehicle breakdown reports and managing them promptly to ensure there is minimum down time for our customers.

Responsibilities and Duties

* Engage with the client base regarding all aspects of Commercial Vehicle maintenance administration.

* Respond to email and phone enquiries in a professional manner.

* Populate and report on breakdown data, using Excel & PowerPoint

* Ensure paperwork is completed and filed for all service, repair, and maintenance activities.

* Process all Commercial Vehicle compliance paperwork and documentation in our hire IT systems – including notifications to customers.

* Assist the breakdown coordination team to enable excellent levels of customer service to be offered to our client base.

* Parts distribution, package, and dispatch.

Experience/Skills

* Commercial Vehicle Maintenance and Service experience, knowledge, and understanding Is preferred.

* Excellent customer communications skills, both written and verbal.

* Effective administration and organizational skills with strict attention to detail and accuracy.

* Ability to work closely within a small team, supporting colleagues on a day-day basis.

* Strong Computer skills.

* Proficient Microsoft Office user, especially Excel.

* Ability to work efficiently under pressure.

* Ability to work with Company processes and procedures in mind.

Benefits

20 days holiday, plus statutory, Company pension scheme, 3% contribution by employer