Customer Service Advisor

Company: CV-Library
Job type: Temporary

Customer Service Advisor

£10.11ph

Copley, Halifax

Six month contract

Lloyds Banking Group are one of the leading figures in banking with a history of 320 years of putting customers first and striving every day to be the best back for the customers. Pertemps are recruiting on behalf of the bank for customer service advisor to work in their home insurance sector. 

It's a highly satisfying and challenging role. It is a telephone based role with our customers calling you for support. You will have the skills to listen to our new and existing customers' needs, providing the right level of information to allowing customers to make the right choice for themselves.

THE ROLE:

Six month contract
Monday to Friday between 8 am - 6 pm and Saturday 9 am – 1 pm, may involve working every Saturday. (You will get a day off in the weekn when you are working Saturdays)

KEY RESPONSIBILITIES:
Being a Home Insurance specialist and guiding our customers through our products, to ensure that we deliver the right outcomes for them.
Deliver a simple, efficient and straightforward customer experience with a high level of attention to detail and accuracy, aiming to meet customer’s needs on the first call
Take ownership to deliver operational requirements of risk management through quality performance
Utilise various IT applications to provide highest level of service to each customer
Be a true advocate of our business vision & values, demonstrating this at each interaction with colleagues and customers alike
Actively take responsibility to manage own performance and self-development ensuring continuous improvement
Ensure that systems, FCA requirements and multiple branded product knowledge are always kept up to date
Adhere to TCF principles by building relationships with customers to understand their personal requirements whilst offering the right product(s) and solution(s) every time
Positively represent LBG diverse range of products and services, highlighting features and benefits that will support the customer's requirements
KEY SKILLS:
The ability to work in a team
Excellent phone manner
Putting customers focus and focusing on their wants and needs
Adaptable and able to work under pressure
Professional skills in resolving complaints and handling objections
BENEFITS OF THE ROLE:
Fully paid training
Follow up opportunities for the right candidates
The chance to learn from some of the brightest minds in banking
You will need to pass a CREDIT CHECK and DBS check in order to secure this role

Apply for this job