Customer Service

Customer Services

S64 Mexborough – 12 month FTC - £24k DOE – 37.5hrs per week

The fixed term contract for a Customer Services Advisor is to cover maternity and duties will include:

Input orders with a high degree of attention to detail

Handle customer enquiries effectively and in a timely manner

Complete survey feedback calls (outbound) contacting online customers

Identify initiatives and maximise exposure

Create awareness of the brand and product offerings, communicate information and gain insight into customers

Handle customer enquiries received daily through the Live Chat communication

Act as a representative of the Company and always represent their interests

To be considered for the Customer Services Advisor position, you will have:

Over 2 years’ experience of Customer service and Sales, used to working to targets

Excellent oral communication skills and superb listening skills, organised and self-motivated

Numerate and analytical with the ability to interpret data

Computer literate with IT skills inc Excel, Word, PowerPoint, CRM and or SAP

As the Customer Services Advisor, you will be joining the Sales department of a well-established and buoyant manufacturing company, covering maternity leave which will be a minimum of 12 months – exact length of contract will be provided in the next couple of weeks

Benefits of the Customer Services Advisor include

Salary: £24,000 per annum

Working hours: 37.5hrs per week on a 2 week rota;

8am - 4.00pm Monday to Thursday finishing at 3.30pm on Fridays

9am - 5.00pm Monday to Thursday and starting at 9.30am on Fridays

Holidays: 25 plus stats

Getting there: Doncaster S64 (Mexborough), free onsite parking, on a bus route and train station

Environment: Supportive and friendly, engineering

Travail employment group is operating as an employment agency