Customer Support Coordinator

Job Title: Customer Support Coordinator

Location: Hull

Salary: £23,225-£25,500 per annum DOE

Our client is on a mission to revolutionise the UK's renewable energy sector. As an emerging player in the market, they are committed to driving the nation towards NetZero by pioneering innovative solutions in solar power generation, energy trading, and Power Purchase Agreements. With a collaborative and forward-thinking approach, they are poised to make a significant impact on the renewable energy landscape. We’re working with them to recruit a Customer Support Coordinator on a full-time, permanent basis at their Head Office in Hull

Role Overview:

As a Customer Support Coordinator you will demonstrate good interpersonal skills and tenacity, showcasing the ability to learn on the job while excelling in being the point of contact for customers. You will ideally have experience in customer facing administrative support. We are looking for individuals who bring a proactive and optimistic approach to challenges, along with the adaptability to thrive in a dynamic business environment. Effective communication skills, both written and verbal, are essential, as is the ability to meet the customer needs.

Key Responsibilities:

Responsible for customer satisfaction and value delivered to the customers before, during and post installation
Owning customer and installer experience, as the first point of support and response for our customer
To provide assistance and be the point of contact for customers to ensure installations run smoothly (Liaising with customers via email, providing updates and confirmations)
Assisting customers with multiple enquiries and providing them with the best customer service
Investigate any issues with incomplete installations with the Operations and Project manager - Producing client estimates and quotations
Processing purchase orders
Documenting orders, issues and other information on Excel for the Operations and Project manager
Dealing with customer complaints in a confident and competent manner
Liaising with our accounts department to confirm payments have been received

Requirements

Extremely good phone manner
Administration experience
IT experience – Office 365, CRM (training will be given)
Solar knowledge
Good interpersonal skills
Good communication skills - verbal and written
The ability to work confidently on your own and as part of a team
An organised individual with strong attention to detail and accuracy
Multi-task oriented
Have a can-do attitude, be adaptable to change and have the ability to work to
specific targets and deadlines
Customer focused, dealing with a large customer database and preferably have a retail sales background

Benefits:

A salary of up to £23,255 - £25,500 per annum (dependent on experience)
Company pension scheme
Your birthday off
Nationwide gym membership

To apply for this role please send a CV to or call Faye on (phone number removed)

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