Posted in: Administrative and Support Services in Leeds | Posted: |
An excellent opportunity has arisen to join one of one of the world's leading Healthcare companies as a Customer Service Representative on an ongoing basis.
You will responsible for providing excellent customer service and support both internally and to external customers. As a Customer Service Representative will be the first point of contact for any sales orders, bookings and queries. You will maintain a high standard of performance, contributing to achieving the overall department standards and targets and showing a customer centric mindset.
Duties will include (but are not limited to)
Manage telephone & email enquiries promptly through to a satisfactory resolution in a friendly, pragmatic manner
Working with external customers and internal sales representatives to provide solutions for patients and providing excellent service at every interaction.
Process customer orders with accuracy, and following correct procedures
Establish and promote customer relationship building, providing customer focus and feedback to the established management groups
Assist in the development of a working environment for their team that fosters commitment, high energy, innovation, teamwork, customer dedication and continuous improvementYou will have
Customer Service background is a competitive advantage
Excellent communication skills, both verbal and written with a high attention to detail
Strong collaboration skills and ability to build partnerships internally and externally
A self-motivated, committed team player
Takes initiative/ownership with a positive approach to problem solving - solution orientate
Proficient in basic computer packages (Word, Excel & Outlook)
Able to work well under pressure in a demanding environment
Customer focused & goal orientatedThis role is offered on a full time basis working 37 hours per week. Desirable working hours are 2-week rotating shift. 8.30am - 5pm week 1 and 9.45am- 6.15pm week 2, Monday to Friday only.
The role is based at large prestigious site in Beeston, Leeds. Competitive salary of £12.87 for the first 12 weeks, rising to £13.85 thereafter.
Additional benefits
Great transport links and onsite parking & close to local amenities
Onsite free gym
Canteen and subsidised Costa Coffee shop
Office based whilst training but flexible working opportunity of 3 days onsite/2 days working from home on successful completion of the training program
This workplace won global awards in 2021 and 2022 for Best places to Work.
Featured in the 100 most sustainable corporations in the world - ranked number one in their industry.
BASED IN BEESTON, LEEDS