PPM Helpdesk Administrator

What you'll do:

· Manage CAFM system as key user on site including PPM records, reactive and reporting.

· Answer calls/email for the business in a timely fashion

· Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.

· Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment

· Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.

· Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.

· Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

· Provide comprehensive reports relating to all jobs raised through the CAFM system.

· Analysis and comprehension of reports relating to CAFM system.

· Logging hazards & customer feedback on the QHSE Management Portal

What we are looking for:

· Organised - Works in a structured way. Thinks ahead to prioritise workload

· Logical - Works in a clear and consistent manner

· Attention to detail - Thorough in carrying out a task, with a high degree of accuracy

· Assertiveness - Confident, effective in putting across point of view to others

· Persistence - Follows through to resolution

· Customer and team focus - Puts customer and team needs first; always considers impact of their actions