Stakeholder Liaison Officer

Company: CV-Library
Job type: Full-time

Purpose of the Role

The Stakeholder Liaison Officers main responsibility is to identify, establish and maintain professional, two-way relationships with key stakeholders on the Sheffield project routes, in order to influence stakeholder behaviour, manage perceptions and create goodwill to minimise potential objections and complaints to planned and/or actual works.

The Stakeholder Liaison Officer ensures that any issues raised by both internal and external stakeholders are raised with their manager and relevant Project Teams in order for a resolution to be found, whilst aiming to maintain the goodwill of the stakeholder community.

Key Success Measures

Safety & Ethics – Support the implementation of the Business Conduct Guidelines, Safety, Health, Environment and Quality (SHEQ) strategy, associated actions and resulting initiatives, to deliver continuous improvement in all areas.

Excellence – Ensure work is carried out with a continuous view to profitability and efficiency and look after our shareholders by guaranteeing that they see value for money and a profitable business. Quality is key to competitiveness. Take responsibility for delivering on time and on budget a high-quality product or service, which our client can take pride in.

People – Demonstrate respect for colleagues, our clients and the environment in all areas of work.

Key Areas of Responsibility & Accountability

The Stakeholder Liaison Officer ensures that the Engagement Plans for each project are procedurally correct, with annual reviews carried out to ensure documents are updated as required.

Identify key stakeholders to reflect changes as required.

Establish and maintain professional, two-way relationships with key stakeholders on project routes to maintain goodwill from the wider stakeholder community.

Identify key messages in order to assist with understanding of plans and/or construction and utilise the various methods of communications available to keep stakeholders well informed in a timely manner.

Identify and manage issues and complaints from key stakeholders on project routes and aim to find early resolution where possible.

Ensure that all wider project members are familiar with the best communications practices where applicable.

Ensure that all relevant stakeholder interaction data (face to face meetings, emails, telephone calls) is collated and recorded.

Organise and attend regular meetings with key external stakeholders impacted by the project and ensure that they understand the relevant aspects of the programme from initial consultation, during construction works.

Monitoring the effectiveness of stakeholder activity and maintaining an up to date

Stakeholder Log, Stakeholder Maps and Stakeholder Profiles.

Provide monthly updates to the Project Director on the status of stakeholder liaison activities and the position of key stakeholders.

Liaise closely with the Project Teams to influence decisions where appropriate and agree suitable responses to stakeholder feedback whilst assisting in delivering the action and reporting back to stakeholders.

Work closely with the Project Teams in the development and execution of the Project Engagement Plans, ensuring said plans refer back to the Engagement Management Plan at all times.

Ensure wider project members have up-to-date information regarding the nature and progress of projects, in particular, providing regular updates for internal newsletters, intranet, etc.

Represent in a professional manner at events, exhibitions and conferences, sometimes out of office hours.

Teams and colleagues across the alliance to promote the opportunities.

Carry out research and monitor the effectiveness of stakeholder activity on specific projects.

Take reasonable care for the health and safety of self and others who may be affected by acts or omissions related to your work. Co-operate fully with regard to any duty or requirement imposed on them by the relevant Health and Safety legislation to allow that duty or requirement to be carried out or complied with. Report all incidents and accidents through the correct reporting chain immediately that you are aware of any occurrence.

As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.

Any other reasonable duties as required from time to time.

Person Specification

Excellent written and verbal communication skills (written and verbal).

Ability to remain calm and professional at all times in a highly changeable and sometimes pressured environment.

A good knowledge of broader communications best practice is required.

Experience of working with the public and with a wide range of stakeholders in a customer focussed environment if required.

Strong team working ethos, ability to take initiative whilst working towards tight deadlines and delivering multiple tasks.

Demonstrable experience cultivating relationships with a wide variety of external stakeholders.

An understanding of targeting and the importance of utilising different methods of communications.

A 'can do' and positive approach, undeterred by multiple deadlines or urgent tasks, and flexible working attitude.

Creative, hardworking with a good eye for detail.

Problem solving and analytical skills.

Strong time management skills and the ability to prioritise.

Willing to take on new challenges, evaluate existing practises and identify areas to improve, create leaner working methods.

Can put together thought provoking and persuasive points of view.

Qualifications

Further education and/or equivalent professional experience

Behavioural Skills

Energy – ‘Get up and go’ attitude of a leader.
Energise – Lead, manage and inspire my team.
Edge – Maximise my personal edge.
Execute – Make things happen.
Engage – Stay close to the client

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