Posted in: Administrative and Support Services in Rotherham | Posted: |
We are working for a leading UK Managed Services provider to recruit a Project Manager to work on public sector contact centre contracts, split between home working and an office in the Rotherham area
The role
* Supporting in life contracts, demobilisation, business readiness and continuous improvement this role will be crucial to support the streamlining of the current business model while identifying opportunities that will enable the business to maintain its cutting edge position in the market.
* Close engagement with the client as well as internal stakeholders will be key to continuous improvement - project managing the seamless delivery of all aspects of change across the business including planning, training, and financial impacts.
* Manages the Change Request pipeline, prepares impact analysis and reporting to support the safe, cost effective and successful landing of all change initiatives – internal and client initiated.
Candidate requirements
* Experience of working in a Project role in a BPO
* Experience of working with government contracts
* Experience of delivering Projects in a Contact Centre environment
* Previous Project and Change Management experience
* Resilience in pressured circumstances
* Liaising and communicating with Senior management & key stakeholders.
* Broad Commercial understanding - numerate
* Recognised Project Management qualification.
* Exceptional communication skills, both written and verbal