Service Administrator

Benefits:

Paid extra day off for your birthday every year
Early finish on Fridays
Westfield Health Cashback Scheme including high street discount scheme
Free parking

Are you an experienced administrator and looking for a new challenge? Elevation Recruitment are currently working with a leading Manufacturing company, based in Sheffield, in their search for a Service Administrator to support their team.

As Service Administrator, your duties and responsibilities will include:

Dealing with general enquiries, including calls and emails, ensuring excellent customer service at all time
Collaborate closely with cross-functional teams, including engineers, warehouse staff and customers, to develop and maintain installation schedules
Communicate proactively with team members and stakeholders to ensure the correct kit is sent to site depending on circumstances
Keep track of installation progress including raising quotes and charges for missed visits
Liaise directly with customers to arrange an agreed time for visits, booking jobs for these on the internal system
Managing diaries of the Engineers, providing guidance and full details of jobs
Arrange jobs with subcontractors, checking invoices and disputing any incorrect charges
Verify that pertinent documentation is dispatched to and received from the customer prior to commencing the task

Key skills of the Service Administrator:

Experienced in administration and customer service in a fast-paced environment
Attention to detail 
Previous experience from Engineering or Manufacturing is preferred
Strong communication skills both written and verbal

This is a fantastic role with grate benefits, if you think you’re the ideal Service Administrator, please get in touch