Collections Agent

Collections Agent
£20500 per annum OTE £32k
Permanent position working 37.5 hours per week

The Company

Steel Cactus Recruitment are excited to be working alongside their client; a debt recovery company with offices nationwide. Due to business demand; we are seeking three collections agents in the Sheffield office.
Responsibilities

• A Chance to develop your skills in a niche area of debt recovery.
• Striving to reach the best resolution for the customer while meeting client requirements.
• Working towards targets to maximise your income.
• Resolving low value outstanding parking charges from individuals
• Predominantly dealing with inbound calls with first call resolution
• Managing difficult conversations in a sensitive and professional manner
• Entering accurate records of customer interactions
• Following processes and guidelines to deliver great service
• Achieving personal and team targets in a contact centre environment.
• Delivering or developing your skills with multi-channel communication.
• Day to day handling of multi-channel communication.

The candidate

• Looking for that opportunity with an industry leading business to build a career
• Previous experience within a sales or collections role
• Alternatively, experience in negotiation or working towards targets in a financial sector will be considered
• Excellent questioning and negotiating skills
• Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally
• Resilient & empathetic attitude
• Excellent telephone manner with the ability to positively resolve situations
• Keen to excel in a great work environment
• Confident in your ability to achieve realistic targets and benefit financially
• Strong work ethic and happy to work on your own initiative

Benefits

• OTE of £28k and realistic earnings of £32k+
• 37.5 hours a week on a rota between 8.30am and 7pm
• Full-Time permanent position
• Extensive training and development programme
• Please note, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role – this can include Saturday mornings.
• The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made