Customer Service Advisor

Customer Service Advisor

Monday – Friday – 8.30am – 4:30pm (Friday finish at 4.00pm)

Wakefield

Temporary ongoing

£12.59 p/h

**YOU MUST BE AVAILABLE FOR AN IMMEDIATE START**

Customer Service Advisor

The Role

The Customer Care Advisor is dedicated to supporting both Senior Advisors and Team Leaders, by responding to customer communications, resolving customer issues as they arise and supporting in the development of improved customer experiences. The Customer Care Advisor will work across multiple mediums, such as email, telephone, social media, letters, with the ability to incorporate future technologies, to a high standard, within a fast-paced environment.

Respond to customer communications via: - Telephone and Email
Information to customers by verifying information and understand the request
Dealing with any refunds that come through as well as any dispatches that need to be sent out.
To provide a high level of customer service.
Maintain a high degree of quality and accuracy in work.
Liaising and developing a rapport with customers.
To handle customer enquires in a professional and courteous manner.
Work cross functionally with other departments.
Able to manage own time and productivity effectively, to meet service requirements.
Meet performance expectations

Customer Service Advisor

Essential Skills

Previous experience in Customer Service is Essential
Experience in a Call Centre Environment would be beneficial
Data Entry would be beneficial
Excellent communication skills.
Communicate effectively in high pressure scenarios.
Customer service orientated.
Must be confident and courteous on the telephone and be able communicate effectively
Has the ability to make proactive recommendations.
Works well with a team environment
Is proactive
Computer Literate including CRM Systems, social media and Microsoft Office programs i.e. Outlook, Word and Excel.

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website (url removed) and follow us on LinkedIn.

Consultant – April Bryan – (url removed)

ComH

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://(url removed)/browse/visas-immigration/eu-eea-swiss

Many Thanks