Senior Technical Support Engineer

Company: Pegasystems Inc.
Job type: Full-time

Meet Our Team: As part of the Global Customer Support organization, the Senior Technical Support Engineer provides a frontline, leading edge environment to learn and apply your knowledge by helping our customers operate their Pegasystems solutions with the best experience possible. With our global operation you will be working with customers in many countries and industries. The experience you will gain will provide a great foundation for your career as you witness our customers transform their businesses. Picture Yourself at Pega: In this role you will be the first point of contact with customers and partners at senior levels to support Pega technology, gain insight and understand the customer needs and solutions. Our customers are the largest and most successful in their respective industries. Ultimately, your success is judged by the success of those customers in deriving real world business value as shown by repeat business and increased adoption. What You'll Do at Pega: - Support customer teams and Pega partners to deliver first-class response in time critical situations. - Provide engineering support and solutions to professional services, technical and business teams - Work with Engineering and Application teams to research responses to well qualified challenges - Provide triage leadership, guidance and status in accordance with Pega's service level agreement Who You Are: - You are a software engineer who excels at complex problem solving and working directly with client stakeholders. With a broad technical background, you enjoy being challenged and the puzzle of getting to the root of application issues. - 5+ years of experience in a technical/software support role - Experience in an object-oriented language - Pega is based in Java; knowledge of cloud technologies, microservices, DevOps and container technologies - Strong knowledge of relational databases - Strong analytical and problem-solving skills with the ability to quickly differentiate between problems caused by hardware, operating systems software, application programs, or network failures What You've Accomplished: - Analyzed, troubleshot and resolved enterprise software issues - Supported internal and/or external stakeholders - Demonstrated effective oral and written communication skills, including poise in pressure situations Pega Offers You: - Gartner Analyst acclaimed technology leadership across our categories of products - Continuous learning and development opportunities - An innovative, inclusive, agile, flexible, and fun work environment - Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 13616 As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Accessibility - If you require accessibility assistance applying for open positions please contact .

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