Field Services Intern

We’re Apogee. Nice to meet you. At our core, we’re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, and class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation. We work hard, celebrate success, and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
We’re currently hiring a Network Technician Intern to work at the University of Pittsburgh campus in Pittsburgh, PA.
The hourly rate for this position is $15 - $18 per hour depending on experience.
Are you a good fit?
You are interested in IT and are pursuing your degree in Information Systems, Engineering, or Computer Science.
You can work 10-15 hours per week during both the Fall and Spring semesters.
You have a growth mindset and are willing to learn about enterprise networks.
Here’s your job:
Provide exceptional customer service to customers
Work with Apogee’s primary network technician to address end-user and network escalations
Perform weekly network testing
Perform monthly maintenance of network equipment
Monitor, investigate and retire equipment alarms
Generate reports as required
Other documentation and administrative duties as requested
Requirements
Minimum Qualifications
Honest
Dependable
Self-motivated
Basic understanding of networking and multiple operating systems
Enrolled in a degreed program at an accredited college/university.
Ability to operate under minimal supervision
Ability to work logically and methodically to resolve service issues under direction from NOC
Excellent written and spoken communication skills (ability to communicate comfortably with college students, dormitory employees, university officials, and owners and management of properties)
Preferred Qualifications
Excellent relationship building skills
Currently studying for an IT degree
Experience with IT
Certifications such as Net+
Physical demands. Candidates should be able to lift up to 50 lbs. and climb a ladder. Position involves lots of walking.
Driving Requirements. This role requires you to maintain a valid driver’s license for the purposes of using your own vehicle for work purposes.
Benefits
Diversity Commitment Statement
At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, to empowering one another as advocates for an inclusive workplace, and to doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.
Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, .