Client Services Representative - CSR

Client Service Representative - CSR
Open Systems is on a mission to change traditional notions of homecare. We aren’t your typical homecare company. We are a homecare startup experiencing explosive growth because we look at homecare differently.
The OSH team is comprised of motivated professionals who thrive in a dynamic environment, are always reaching towards new goals, and are obsessed with growth. They set paths of achievement…then go out and make them happen. Careers (notice we don’t call them jobs) in the home care industry offer the perfect mix of positive challenges and reward. At OSH, the sky is truly the limit for sales, recruiting and HR professionals who want to connect people with quality care and make a difference in our growing company — plus take control of their income and professional development potential.
Client Services Representatives are the backbone of our team. Every day is full of challenges and we look for individuals who view those challenges as a stepping stone in their career. In this role you will be the point of contact for all caregivers and consumers, and as a result will become an expert in case and crisis management, sales, and communication.
Describe my day:
It may sound cliché but there isn’t a typical day here. The responsibilities of this role are diverse and dynamic, but we’ll do our best to give you a taste.
Firstly, it imperative to understand that you are a member of a team. succeed or fail you will do it together. every day you will manage our caregiving staff with the goal of meeting our consumers’ individualized care plans. Sounds simple enough, right? Well, what this really means is you will be involved in:
Caregiver Management: the supervision, scheduling, development, and performance evaluation of all caregivers
Business development: identifying and pursuing growth opportunities that contribute to branch goals.
Community relationships: building relationships with facilities, supports coordinators, charitable partners, and the community as a whole
Consumer Care: staffing cases to specific care needs and personalities, communication, and overall support
On-Call: working in rotation with your team we provide around the clock support for our consumers
So if a management in training position where you will participate in sales, payroll, sales, HR, sales, recruiting, and everything else appeals to you, read on to find out what you need to bring to the table.
We always say here at OSH that we hire character and train skill. So what kind of character do we need?
Someone who:
Is Focused. There can be many distractions in your office: employees coming in to speak to you, phones ringing, high noise levels etc. The ability to tune to your own channel is key.
Has Personality. This seems obvious, but we are a no wallflower zone. Our culture is a value oriented one where we want characters.
Can Juggle. You will always have at least 5 balls in the air here. We need people who can manage many tasks sometimes with their eyes closed.
Likes Hats. You will wear just a few here. We need someone who looks good in most of them, or at the very least will try them on.
Asks Questions. Change is a constant at OSH. We look for people question the traditional to make us better. We want those who are solution seekers.
Is empathetic. Our consumers come to us at a difficult time in their lives. We demand our people are empathetic, relatable, and above all professional.
Wants Growth. This is dynamic company with a quick promotion track.
Requirements
Required Credentials
● Homecare experience is preferred, but not required
● High volume scheduling and schedule management experience
● Evidence that you’ve had a Tuberculosis screening that meets CDC guidelines
● A reliable form of transportation
And finally, a mastery of skills when it comes to...
● Fast-Paced Situations: Remaining calm and professional during peak busy-ness.
● Communication: Someone with interpersonal chops.
● Managing Consumers: Attentive to their needs and care services, and always putting them first.
● Confidentiality: Working in accordance with HIPAA and having respect for consumers and their privacy.
● Time Management: Ability to complete multiple tasks on a daily basis and stay organized.
● Effective Leadership: Responsible for your team of caregivers and their consumers’ care, all the while fostering a culture that rings true to OSH’s core values and vision.
Still with us? If this role speaks to you and your career, apply today!