Customer Service Representative

Job Description
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. 
Position Purpose:
The customer service representative operates on various functional levels within the call center.  Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing.  The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Delaware regulatory commission requirements.
Primary Duties/Responsibilities:
Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
Receives, investigates, and resolves customer calls, emails, complaints, and inquiries pertaining to billing, collections, and other customer service functions.
Responsible to achieve customer service metrics and satisfaction levels.
Ensure all service orders are complete and entered into the CIS.
Assist with routing new development for meter reading and entry into CIS.
Professionally perform reception and cashiering functions.
Process customer payments, prepare daily deposits, maintain cash reports.
Prepare billing adjustments.
Efficiently and accurately prepares, updates, maintains, and files a variety of customer billing and collections information, service orders, data, reports, and the like.
Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, eBilling, conservation, etc.).