Customer Service Representative

About
Collision Tech, Inc. is a leading collision repair company in El Cajon, CA. We specialize in providing high-quality repairs and exceptional customer service to our clients.
Summary
As a Customer Service Representative, you will be the first point of contact for our customers. You will handle inquiries, provide information about our services, assist with scheduling appointments, and ensure customer satisfaction throughout the repair process. You will work closely with our team of technicians and insurance companies to facilitate a smooth and efficient repair experience for our customers.
Responsibilities
Respond to customer inquiries via phone, email, and in-person
Provide information and assistance to customers regarding our services
Schedule repair appointments and coordinate with technicians
Collaborate with insurance companies to process claims and ensure timely repairs
Keep customers informed about the status of their repairs
Handle customer complaints and resolve issues in a professional manner
Maintain accurate records of customer interactions and transactions
Upsell additional services and products to customers as appropriate
Requirements
Previous customer service experience in a similar role
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multitask and prioritize work effectively
Proficient in using computer systems and software
Attention to detail and accuracy
Positive and friendly attitude
Ability to work in a fast-paced environment
Requirements
Previous customer service experience
Excellent communication and problem-solving skills
Computer literacy
Attention to detail and ability to multitask
Positive attitude and ability to work in a fast-paced environment
Benefits
· Paid Vacation & Holidays
· Competitive pay based on experience starting at $20/Hr
· We will cover your certification costs & pay you a bonus for your time taking them
* Paid holidays
* Sick leave pay
* Paid Vacation
* Paid uniforms
* Monday - Friday
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