Inside Sales/Customer Service Representative

Southern National is seeking an enthusiastic and friendly Inside Sales/Customer Service Representative to join our team! Our professional roofing company focuses on energy-efficient residential roofing replacement, specializing in products and installation methods that cater to the unique climate and building challenges in the southeastern United States. We are certified to install most roofing brands, including North America's top-selling Timberline® roofing shingles by GAF. As an integral part of our team, you will be responsible for providing exceptional customer service to our existing and potential clients.
Responsibilities
Field inbound calls from our field marketing team as well as clients and prospective clients to schedule appointments
Daily telephone interaction with our database of customers and prospects
Promotion of our eco-friendly products and services to prospective and existing clients
Generation of appointments for our outside sales division
Ongoing department meetings and training
Requirements
2+ years of experience in inside sales or customer service.
Excellent communication and interpersonal skills.
Ability to handle high-stress situations in a calm and professional manner.
Excellent problem-solving and critical-thinking skills.
Familiarity with Microsoft Office and CRM systems (Salesforce, Hubspot, etc.).
Ability to multitask, prioritize, and manage time effectively.
A positive attitude, a thirst for knowledge, and a genuine desire to help customers.
Benefits
Average first year income range: $35,000 - $50,000 (Base Salary plus commission and bonuses)
Weekly and monthly opportunities for performance-based rewards
Full medical, dental, life and disability insurance
Access to the latest technology
Unlimited growth opportunity