Patient Coordinator & Administrative Assistant -…

Company: Palo Alto Mind Body
Job type: Full-time

Palo Alto Mind Body is a compassionate and innovative mental wellness practice serving the Bay Area. Our team believes that mental and physical health are strongly intertwined, and our patients will realize their highest level of wellness when they achieve both. our patients care is our top priority, and we go above and beyond to make sure we provide the highest quality care.We are experiencing amazing growth, and we are looking for a high-energy, talented individual to join our growing team in Palo Alto, CA.
The ideal candidate for this position is someone who has experience working in a medical office interacting with patients, presents professionally, has excellent communication and computer skills, and a tremendous attention to detail; an energetic individual who is dedicated, friendly, organized, reliable, a good multitasker, and customer-service oriented. This individual will be responsible for a wide range of administrative duties, patient interactions, and supporting the medical staff.
For more information on Palo Alto Mind Body, please visit [
Key responsibilities include:
* Answering patient calls, emails, and voicemails.
* Scheduling appointments for new and current patients
* Verifying insurance eligibility and benefits
* Checking in/out patients while ensuring COVID safety protocols
* Managing intake/medical forms
* Rooming patients (must be able to push patients in a wheelchair when necessary)
* Keeping the office and patient rooms tidy and organized.
* Providing support to the clinical staff as needed.
* Managing and creating patient files.
Requirements
* Minimum of 1 year of experience in a medical office environment that includes patient coordination activities on the phone (e.g. scheduling appointments) and in the office (e.g. when they come for appointments)
* An undergraduate degree (preferred) or some college education
* Ability to master our suite of computer technologies such as Chromebooks / Mac Books, G-suite, Excel, EMR/EHR Systems, scheduling software, etc (interview process may involve testing/verification)
* Strong organizational skills and ability to prioritize and multi-task to meet deadlines.
* Exceptionally professional written and verbal communication skills including phone and email etiquette.
* Demonstrate a positive, can-do, caring, and empathic demeanor at all times
* Key characteristics: organized, intelligent, dependable, good listener, professional, passionate, detail oriented, team player.
* Knowledge of HIPAA policies and best practices.
* Must be 100% committed to COVID safety protocols (we do not treat COVID patients; we have strict policies aimed at COVID prevention).
* Must provide proof of COVID vaccination prior to starting employment
Benefits
* Low-pressure, integrative-care, supportive, collaborative environment
* 100% outpatient patient base
* Full-time position
* Primary hours at the clinic are 10:00am 7:00pm M-F; actual shift/work schedules may vary based on patient scheduling
* Excellent benefits available: medical, dental, vision, 401k, PTO
* Happy and fun coworkers :-)

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