Retail Sales Associate FT/PT

Company: The UPS Store #0318
Job type: Full-time

JOB TITLE: CUSTOMER SERVICE ASSOCIATE LEVEL I, II & III (LOOKING FOR BOTH FULL-TIME & PART-TIME)
The Retail Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
* Delivers outstanding customer service to all customers telephone inquiries
* Provides excellent phone etiquette and good communication skills when responding to phone customers
* Continuously practices good listening skills with customers, UPS Store team members, and leadership
* Takes ownership of the customer's shipping needs and offers viable solutions
* Takes action to learn all product and service offerings, alternative solutions, and industry trends
* Operates all equipment, software, and devices in an expert fashion and is willing to teach others
* Maintains a clean, organized, and safe working environment
* Performs other duties as assigned
*
Other responsibilities include: cleaning, office tasks (faxing, laminating, scanning) packaging & shipping, ringing up sales, shipping for customers, sorting mail & receiving incoming packages, stocking inventory
QUALIFICATIONS
* High school diploma or GED required
* Strong computer skills
* Outstanding phone skills
* Strong verbal and written communication skills
* Prompt, reliable, and responsible
* Able to lift 50+ pounds
BENEFITS
* Excellent Advancement Opportunities
* Eligibility for Bonus & Incentive Plans
* Employee perks/discounts (subject to limitations)
* Comprehensive Training to become certified Livescan & Notary Public
* Great Location and collaborative work environment
MANDATORY REQUIREMENTS F/T & P/T (18YRS & OVER):
Certified Notary Public is a must. If you are not currently a Notary Public, you must become certified within 3 months (No exceptions. *Notary classes provided and paid for by the company.)
Store hours:
Mon - Fri 8:00 am - 6:30 pm
Sat 10:00 am - 4:00 pm
Sun 11:00 am - 4:00 pm

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