Accounts Receivable Representative

Position Overview: 
We are seeking a motivated and customer-focused Accounts Receivable Representative to join our finance team. The ideal candidate will have a strong background in accounts receivable and collections, excellent communication skills, and a proactive approach to resolving customer issues. This role will be responsible for managing customer accounts, processing payments, and facilitating collections efforts to ensure prompt payment and minimize outstanding balances.
Responsibilities:
Generate and distribute invoices to customers accurately and timely.
Monitor accounts receivable aging and follow up on overdue accounts to secure payment.
Communicate with customers via phone, email, and mail to address billing inquiries and resolve payment discrepancies.
Collaborate with sales and customer service teams to resolve customer issues and disputes in a timely manner.
Process payments received from customers, ensuring accurate application to their accounts.
Maintain detailed records of customer interactions and collection efforts.
Prepare reports and analysis of accounts receivable status for management review.
Identify opportunities for process improvements to streamline billing and collections procedures.
Qualifications:
High school diploma or equivalent; associate or bachelors degree in accounting or related field preferred.
2+ years of experience in accounts receivable, billing, or collections roles.
Strong understanding of accounting principles and proficiency in accounting software (e.g., MS Nav, MS Dynamics, QuickBooks, SAP).
Excellent communication and interpersonal skills, with a customer-focused mindset.
Ability to work independently and collaboratively in a fast-paced environment.
Detail-oriented with strong organizational and time management skills.
Proficiency in Microsoft Office Suite, particularly Excel.
Experience with negotiation and conflict resolution is a plus.