Device Hardware Asset Program Manager

Company: Square
Job type: Full-time

Job Description
We are in search of a Device Hardware Asset Program Manager to lead our hardware device asset management operations. This role is centered around equipping our teams with the essential hardware required for innovation. Your responsibilities will encompass the management of a broad spectrum of assets, including Square Hardware device prototypes, accessories, tablets, PCBAs, and components, from the beginning of their lifecycle to their end of life destruction. Your duties will extend to the oversight of inventory storerooms, space planning, budgeting, shipping logistics, adherence to import/export compliance, coordination with third-party logistics (3PL), and security and secrecy practices. You will report to the Hardware Program Manager who leads the Program Coordination and Device Room functions. This role is a hybrid position, allowing for a mix of remote and onsite work. When working onsite, you will primarily be based at our beautiful Oakland office.
 You Will:
Manage all facets of our Device Room operations, which includes device orders, ensuring timely fulfillment, coordinating shipping logistics, maintaining storeroom organization, overseeing device maintenance, managing inventory, facilitating the secure disposal of devices and materials, and budget. You will also supervise the work of device room specialists and participate in hands-on work.
Oversee on-site and off-site inventory management which includes accurate tracking of assets, maintaining secure storage, conducting periodic reconciliation to ensure control of assets and data integrity, and coordinating the safe transport of hardware throughout the assets' lifecycles.
Ensure we have the necessary rooms and staff to store prototype devices and materials. Assess both internal and 3PL warehouse solutions to improve storage and order fulfillment.
Have vision and strategy to develop and implement a strategic roadmap for ongoing improvements and initiatives that will ensure our team is frictionlessly equipped with the required hardware and that the developer experience is enhanced.  
Innovate and implement scalable tools and processes such as introducing a Hardware Asset Management (HAM) system; define and monitor key metrics and KPIs.
Form internal and external partnerships; manage vendor relationships.
Adhere to international shipping compliance regulations, including those related to customs procedures, export restrictions, and the transportation of dangerous goods. Resolve logistics challenges.

Apply for this job