Posted in: Telecommunications in San Diego | Posted: |
Job Description
The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.
What you get to do in this role:
Lead strategic conversations with business and IT executives on attaining key business outcomes via digital maturity and transformation
Define the core DCX operating model of the process, data, and technology, and design the desired architectural foundations for execution
Work closely with the technical product managers, business architects, and enterprise architects in various domains to define and implement the future state of Digital Customer experience for ServiceNow.
Research Emerging trends in DCX and drive innovation roadmap for future state vision of DCX
Drive design decisions to build solutions that are customer grade with a focus on Security, Availability, Scalability, Performance, and User Experience and minimize technical debt
Provide Architecture Governance and assurance that the solutions that are delivered are compliant with the approved Architecture.
Act as a mentor for colleagues and help drive knowledge-sharing