Senior Operations Account Manager

About Us
Congo Brands is at the epicenter of where consumer demand meets product development. Through brand partnerships with lead influencers, we are afforded an inside look at what consumers truly desire. Congo Brands houses some of the World’s most noted brands including Alani Nu, Prime Hydration, Prime Energy, and 3D Energyonly to include more within the coming years. 
Congo Brands is a health and wellness brand that sells supplements, fitness snacks, hydration drinks, energy drinks, and many more through e-commerce and retail partnerships. E-commerce becomes the laboratory for consumer feedback and serves as a data pool for future retail endeavors. Congo Brands is on pace to become one of the World’s most noted consumer product brand companies, with revenue growth increasing exponentially year over year. Congo Brand’s goal is to be the go-to ‘Better for You Brand’ for everything from nutritional supplements, energy drinks, snacks, and much more.
This is an in-office, full-time position at Congo Brands HQ in Louisville, KY.
The Role: 
Congo Brands is looking for a Senior Operations Account Manager!! 
Become a driving force behind seamless supply chain operations and exceptional customer satisfaction. Your influence and experience have the power to redefine our current supply chain landscape! 
In this pivotal role, the Senior Operations Account Manager will leverage their 5+ years of experience leading and coaching a team, collaborating with internal teams to execute critical tasks, including item transitions, demand forecast adjustments, and strategic planning for seasonal features, case fill, store in stocks, new inventory and so forth. The Senior Operations Account Manager will involve strong documentation and compliance for customer orders for our expansive product range. As needed, the Senior Operations Account Manager will assist in communication with customers ensuring all questions/issues are addressed timely and accurately.
Key Responsibilities:
Administer and ensure the accuracy of all documentation related to customer orders, including entering sales orders into NetSuite.
Act as a key problem solver and the go-to person for day-to-day distribution issues related to last-minute orders and issues resulting from production timing.
Partner closely with internal teams (i.e. - Transportation, etc.) on each order, having the ability to handle challenges and conflicts that may arise with deliveries.
Manage the entire order process from beginning to end, ensuring the plan is properly executed, including initial shipments, replenishment orders, modular/display commitments as well as overseeing order processing, order shipping, and delivery cycle.
Serve as a reference point for internal cross-functional areas and external customers alike through feedback, documentation & information.
Track sales reports, keeping detailed accounts & status reports, and perform data entry.
Maintain retail execution data and customer information in assigned resources/tools.
Accountable for production, supervision, guidance, and discipline of the department
Analyze large data sets to gauge performance, identify opportunities, understand trends, and ultimately deduct actionable insight.
Lead the review and resolution of customer issues.
Develop processes that improve/increase the effectiveness of productivity and efficiency.
Generate internal and external reporting.
Coordinate meetings with top customers to discuss open topics.
Apply financial acumen and analytical skills to build and execute a successful strategy.
Coordinate with customer team members to improve and manage the analytical reporting along with providing support for sales.
To be successful in this role, you will need:
5+ years of related experience and proven ability to coach and lead a team.
Bachelor’s degree in Business, Supply Chain, Communications, or a related field. 
Proven ability to present summary-level information to key stakeholders.
Experience leveraging tools such as Power BI, Microsoft Excel, NetSuite, and TMS platforms.
Experience with data analytics.
Detail-oriented with the ability to manage multiple priorities simultaneously.
Excellent employee relations skills
Eager to work in a fast-paced environment and partner with cross-functional teams.
Strong analytical, communication, and presentation skills.
Ability to learn new software quickly.
Excellent time management and organizational skills
Ability to accurately execute solutions and implement new processes.
Proactive, self-starter, solutions-oriented, embraces change, entrepreneurial spirit.
Willingness to be available after hours and weekends if necessary.
Benefits & Perks
Competitive Salary
Health Benefits: Medical, Dental, Vision, Life Insurance, Disability, HSA / FSA / Dependent Care FSA
3 weeks PTO + 8 paid holidays
6 weeks paid parental leave
401(k) plan with employer match
Monthly cell phone stipend
Free product
AND MUCH MORE!
 
#PRIME
 
Congo Brands, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law.